Apex Members Club

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Membership Policies

Terms & Conditions • Effective 2026

 

The Apex Members Club offers exclusive subscription-based detailing and maintenance plans designed to keep your vehicle in pristine condition. This policy document outlines the terms and conditions for all Apex Members Club memberships, including billing, service inclusions, eligibility, upgrades, and cancellations.

 

SECTION 1 — PLANS, ENROLLMENT, AND BILLING

1.1 Plans. The Apex Members Club offers four plans: The Maintenance Plan, The Signature Plan, The Interior Revive Plan, and The Ceramic Maintenance Plan. Current inclusions, cadence, and pricing are published at /membersclub and in the member portal.

 

1.2 Enrollment and affirmative consent. At enrollment, and before any charge is made, we present to you: the plan price, the billing frequency, the fact that the plan automatically renews monthly, the cancellation method and deadline, the onboarding charge, and — for the Signature Plan — the early cancellation fee. You must affirmatively acknowledge these terms by checking a box that is not pre-checked. Enrollment is not complete and no card is charged until you do.

 

1.3 Automatic monthly renewal. Plans are billed monthly on your enrollment anniversary date to the payment method on file and automatically renew each month until you cancel. A receipt is issued after each successful charge.

 

1.4 Annual plans. Where a plan is offered with an initial term of twelve months or longer, we will send you a separate renewal notice between 30 and 60 days before the renewal date, stating that the plan will renew, how to cancel, and the deadline to do so.

 

1.5 New member onboarding — required Signature Detail. All new members begin with a Signature Detail so that the plan starts from a maintained baseline. The onboarding charge is the then-current Signature Detail price less your first month's dues, applied once at your first appointment. The current amount is shown at enrollment before you consent. We may waive it at our discretion if your vehicle already meets our clean standard at the first visit.

 

1.6 Failed payments. If a charge fails, we notify you and re-attempt. Visits may be paused while the account is past due. Accounts unpaid for 30 days may be cancelled; membership benefits and loyalty progress end at cancellation.

 

1.7 Price changes. Your rate is fixed while your membership remains active and continuous. We will not change it without at least 30 days' advance written notice. If we do give notice of a change, you may cancel at any time before it takes effect at no charge and with no early cancellation fee, whatever your plan.

SECTION 2 — CANCELLATION

2.1 How to cancel. You may cancel at any time by any of these methods, all of which we accept equally:

 

• In your member portal at [PORTAL URL] — the fastest method, available 24/7

• Email info@apexmobileshine.com

• Phone (808) 562-4098, Mon–Fri 9 AM – 6 PM HST

• Mail to [MAILING ADDRESS]

 

2.2 Timing. Cancel at least 7 days before your next billing date to avoid the next charge. Cancellation takes effect at the end of the paid period; you keep your remaining visits for that period. Partial-month refunds are not provided except as required by law or under our Refund & Re-Service Policy.

 

2.3 Signature Plan — six-month commitment and early cancellation fee.

 

The Signature Plan includes a substantially discounted onboarding Signature Detail in exchange for a six-month commitment.

 

If you cancel the Signature Plan before completing six consecutive paid months, an early cancellation fee of $259 is charged to the payment method on file. This fee is the recovery of the onboarding discount you already received — it is not a penalty, and it does not exceed the value of that discount.

 

• After six consecutive paid months, the fee no longer applies and Section 2.2 governs.

• This fee is disclosed at enrollment and requires its own separate acknowledgment before you are charged anything.

• The fee is waived if you cancel because: we gave notice of a price increase (1.7); we discontinued or materially reduced your plan; you sell or permanently lose the use of the enrolled vehicle (documentation requested); you relocate off Oʻahu; or a documented medical or military circumstance prevents continued use.

• Paused months do not count toward the six-month commitment and do not extend it.

 

2.4 Effect on loyalty rewards. Cancelling before completing five consecutive paid months means the Loyalty Gift Card is not issued. Loyalty cards already issued remain valid per the Gift Card Terms.

 

2.5 Effect on coating warranty. If you cancel a Ceramic Maintenance Plan, please read Ceramic Coating Warranty & Aftercare Terms — coating warranty coverage depends on completing the required annual inspection, which the plan provides. You may keep the warranty by purchasing the annual inspection separately.

SECTION 3 — PAUSING

You may pause your plan for up to 60 days per membership year — travel, deployment, vehicle storage, or any reason. Billing and visits pause together. Request a pause through the portal or by contacting us.

 

Paused months do not count toward the five-month loyalty streak or the six-month Signature commitment, and they do not reset either. Your progress resumes where it left off.

SECTION 4 — VISITS & SCHEDULING

4.1 Booking. Appointments are scheduled and managed in your member portal. Your first appointment is scheduled at enrollment.

 

4.2 Cadence. Visits follow your plan's published cadence. We send reminders so you get full value.

 

4.3 Visits do not roll over. Unused visits expire at the end of the period in which they accrue — monthly visits expire at month-end; quarterly visits expire at quarter-end — and do not carry forward. We remind you before a visit expires.

 

4.4 Rescheduling. Reschedule in the portal with at least 48 hours' notice at no charge.

 

4.5 Late changes and no-shows. Changes with less than 24 hours' notice, no-shows, and appointments we cannot begin because the vehicle is inaccessible count as a used visit for that period. Repeated no-shows may affect priority scheduling. Members are not charged the $50 trip fee that applies to non-member appointments — the used visit is the consequence.

 

4.6 Priority scheduling. Eligible plans receive priority access to peak and weekend slots, honored on a first-booked basis.

SECTION 5 — SERVICE, ACCESS & VEHICLE CONDITION

Membership service is governed by the Mobile Service Access Requirements, Weather & Location Restrictions, Hazardous Conditions Policy, and Vehicle Damage Pre-Inspection Policy. In summary:

 

• We need safe, legal access and roughly one parking space of working room. Our vans are fully self-contained — no water or power hookups required.

• Pricing assumes normally maintained condition. Excessive dirt, sand, pet hair, staining, or contamination may require an add-on at your member rate or a step up in service level. We quote and you approve before that work begins.

• Remove valuables and personal items before your appointment.

• We may decline or reschedule where conditions are unsafe.

• One vehicle per membership, identified at enrollment. Transfer to a replacement vehicle is permitted at no charge; contact us. Memberships are not transferable to another person without our written consent.

• Vehicle size surcharges may apply to large SUVs, vans, and trucks. Any surcharge is disclosed at enrollment and shown on your member rate.

SECTION 6 — COATING-SPECIFIC RULES (CERAMIC PLANS)

6.1 Coating-safe products only. On coated vehicles we use only pH-neutral, wax-free, non-abrasive products and coating-appropriate technique.

 

6.2 Seven-day initial cure. After a new ceramic or graphene coating is applied, avoid washing and rain exposure for 7 days while it cures. Your technician confirms your cure window.

 

6.3 Heavy contamination. Tree sap, road tar, bug etching, overspray, and similar contamination may require a paid decontamination add-on at your member rate, quoted and approved in advance.

 

6.4 Coating inspection. Ceramic plans include the professional annual coating inspection. We document hydrophobic performance and flag recommended touch-ups; corrective work is quoted separately at member pricing.

 

6.5 Eligibility. Ceramic Maintenance enrollment requires an active coating, or a coating scheduled for installation within 60 days of plan start.

SECTION 7 — MEMBER BENEFITS

7.1 Discounts. Members receive standing discounts on detail services, add-ons, and coatings per their tier, applied automatically at the member rate.

 

7.2 Loyalty Gift Card. After 5 consecutive paid months of active membership: $75 for Signature Plan members, $50 for other eligible plans. Issued after the fifth consecutive paid month, redeemable on any service. Loyalty cards are promotional awards, not purchased gift cards — unused loyalty value expires at the end of the membership year and does not carry forward. See Gift Card Terms for the distinction.

 

7.3 Stacking. Member discounts cannot be combined with other promotions, coupons, or limited-time offers unless stated. The better of the two applies automatically — you never get the worse deal.

 

7.4 Referrals. See Promotions & Referral Terms.

SECTION 8 — SATISFACTION & CLAIMS

If something isn't right, tell us within 72 hours of your visit and we will return and correct it at no charge. See the Satisfaction Guarantee. Damage claims follow Section 12 of the Terms of Service.

SECTION 9 — GENERAL

Sections 13–22 of the Terms & Conditions of Service — insurance, limitation of liability, warranties, indemnification, dispute resolution, and general provisions — apply to memberships in full.

 

Questions: (808) 562-4098 · info@apexmobileshine.com · Mon–Fri 9 AM – 6 PM HST

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Questions — Reach us at (808) 562-4098 or www.apexmobileshine.com, Mon–Fri 9 AM – 6 PM. We're happy to help with anything about your plan, schedule, or vehicle.

 

 

CONTACT & SUPPORT

 

For scheduling, account updates, or questions:

Apex Mobile Shine

info@apexmobileshine.com

(808) 562-4098

 

Apex Mobile Shine • 808 Mobile Auto Spa LLC • Honolulu, Hawai‘i

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