Apex Members Club

The Apex Members Club offers exclusive subscription-based detailing and maintenance plans designed to keep your vehicle in pristine condition. This policy document outlines the terms and conditions for all Apex Members Club memberships, including billing, service inclusions, eligibility, upgrades, and cancellations.

2. Membership Tiers

The Apex Members Club offers four distinct membership tiers: VIP, Express, Deluxe, and Elite.

2.1 VIP Membership

Monthly Price: $10.00

Benefits:
●    Priority Booking
●    15% Off Specialty Options
●    15% Off any Detail
●    $20 Loyalty Gift Card
●    No long-term commitment required, with the option to upgrade at any time.

2.2 Express Membership

Monthly Price: $59.00
Annual Price: $588

Benefits:
●    Priority Booking
●    20% Off Specialty Options
●    20% Off any Detail
●    $20 Loyalty Gift Card
●    Monthly Wash

Monthly Wash Inclusions:

 

Exterior: Thorough hand wash and dry, comprehensive wheel and tire cleaning and dressing, exterior glass cleaning, detailed wipe-down of door jambs, and targeted bug and tar removal as needed.

2.3 Deluxe Membership

Monthly Price: $79.00
Annual Price: $828

Benefits:

• Priority Booking

• 20% Off Specialty Options

• $100 Loyalty Gift Card

• Bi-Weekly Wash

• Bi-monthly Deluxe Shine

Monthly Wash Inclusions (Deluxe Tier)

 

Exterior: Thorough hand wash and dry, comprehensive wheel and tire cleaning and dressing, exterior glass cleaning, detailed wipe-down of door jambs, and targeted bug and tar removal as needed.

 

Bi-monthly Deluxe Shine
Exterior: Thorough hand wash and dry, comprehensive wheel and tire cleaning and dressing, exterior glass cleaning, detailed wipe-down of door jambs, targeted bug and tar removal as needed, plus a machine-applied spray wax or sealant for 1-2 months of paint protection, and detailed cleaning of wheel wells.

Interior: Complete vacuuming of the interior (including trunk/cargo area), meticulous wipe-down of all hard surfaces (dashboard, console, door panels, cup holders), interior glass cleaning, air purge to dislodge interior debris, quick wipe-down of all interior surfaces, spot treatment for minor stains on carpets and upholstery, and cleaning and conditioning of leather seats (if applicable).

2.4 Elite Membership

Monthly Price: $99.00
Annual Price: $1,188

Benefits:

 

• Priority Booking

• 25% Off Specialty Options

• 10% Off Ceramic Coating

• $150 Loyalty Gift Card

• Bi-Weekly Wash

• Bi-monthly Elite Shine

Bi-Weekly Wash Inclusions:

Exterior: Thorough hand wash and dry, comprehensive wheel and tire cleaning and dressing, exterior glass cleaning, detailed wipe-down of door jambs, and targeted bug and tar removal as needed.

 

Bi-monthly Elite Shine
Exterior: All services from the Deluxe Exterior, plus clay bar treatment and iron decontamination on painted surfaces, application of a high-quality paint sealant, and application of rain repellent to the windshield.
Interior: All services from the Deluxe Interior, plus shampooing of all carpeted floor mats, full carpet and upholstery spot cleaning (as needed), thorough cleaning and conditioning of all leather surfaces to restore natural color and protect, and annual application of fabric protectants to cloth seats and floor mats.

3. Billing and Payments

 

• Membership fees are charged monthly or annually based on the selected plan.

• Payment is automatically processed via the payment method on file.

• Memberships renew automatically unless canceled prior to the renewal date. Members may cancel at any time, as per the cancellation policy (Section 8).

• Annual memberships offer a discounted rate compared to monthly payments. Billed upfront and valid for 12 consecutive months. Non-refundable once the first service is completed.

• Credit/debit cards and approved digital wallets. Cash is not accepted for subscription billing.

• If a payment fails, services will be paused until the account is updated. Apex reserves the right to cancel inactive accounts after 30 days of non-payment.

4. Service Scheduling, Limitations, and Priority Booking

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• Each membership tier includes a defined set of services. Additional services may be added at member-discounted rates.

• All membership tiers include Priority Booking, allowing members preferential scheduling for their included services.

• Members are encouraged to schedule services in advance to ensure availability.

• Unused monthly or bi-weekly washes do not roll over to the next billing cycle.

• Vehicles with excessive buildup, pet hair, biohazards, or damage may require additional time, incur extra fees, or be rescheduled.
   

5. Discounts and Loyalty Gift Cards

Specialty Options Discounts:

• VIP: 15% Off

• Express: 20% Off

• Deluxe: 20% Off

• Elite: 25% Off
   

Detail Discounts:

• VIP: 15% Off any Detail

• Express: 20% Off any Detail

• Ceramic Coating Discount:

• Elite: 10% Off Ceramic Coating

Loyalty Gift Cards:

• VIP & Express: $20 Loyalty Gift Card

• Deluxe: $100 Loyalty Gift Card

• Elite: $150 Loyalty Gift Card
   

Loyalty Gift Cards are issued upon initial membership activation and annually upon renewal for active memberships, with the value dependent on the membership tier.

Redeemable toward any detailing or specialty service and cannot be applied to membership fees.
Non-transferable. Not redeemable for cash. Must be used within 12 months of issuance.

6. Membership Eligibility

For the Deluxe and Elite Membership Plans, an initial "Express Detail" (a full interior and exterior detail) is mandatory to establish a baseline clean condition for the vehicle before enrolling in the plan. This ensures the effectiveness and quality of subsequent monthly washes.

To maintain service quality, customers must enroll in the Apex Membership Club within 30 days of completing their initial Express Detail. After this window, a new Express Detail will be required to re-establish baseline cleanliness before membership activation.

 

One Vehicle per Membership.

Each membership is tied to a specific vehicle. Additional vehicles require separate enrollments.
Members must be at least 18 years old and either own or regularly operate the enrolled vehicle.

7. Upgrades and Downgrades

Members may upgrade their membership tier at any time. The new pricing and benefits will take effect immediately, with a pro-rated charge or credit for the current billing cycle.
Downgrades may be requested and will take effect at the beginning of the next billing cycle.

8. Cancellation Policy

Members may cancel their VIP membership at any time without long-term commitment.

For Express, Deluxe, and Elite memberships, cancellation requests must be submitted in writing and sent via email to info@apexmobileshine.com at least 7 days prior to the next billing cycle.

 

No refunds will be issued for partial months or unused services.

Annual memberships are non-refundable after the first detail is complete.

9. Quality Assurance & Member Conduct
Apex Mobile Shine stands behind every service. If you're not satisfied, notify us within 48 hours of your detail service completion. 

Members are expected to treat Apex staff with courtesy and professionalism. Abusive behavior may result in membership termination.

Apex Mobile Shine reserves the right to refuse or discontinue service for any reason, including safety concerns or policy violations.

10. Terms of Service

Apex Mobile Shine reserves the right to modify membership plans, pricing, and policy terms with prior notice to members.

Services are subject to vehicle size and condition. Additional charges may apply for excessively dirty vehicles or specific requirements outside of standard inclusions.

Membership services are available within Apex Mobile Shine’s designated service zone. Travel fees may apply outside this area.

Apex Mobile Shine reserves the right to refuse service to any vehicle or customer at its discretion.

By enrolling in the Apex Members Club, members agree to adhere to these terms and conditions.  Former members may rejoin at any time, subject to current pricing and eligibility requirements.

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Contact & Support
For scheduling, account updates, or questions:
●    Apex Mobile Shine
●    info@apexmobileshine.com
●    (808) 562-4098

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