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Legal & Administrative Policies

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Thank you for exploring Apex Mobile Shine's legal and administrative policies. Here, you will find all the terms, agreements, and policies that shape your experience with us. We prioritize transparency, professionalism, and the protection of both our customers and our business.

 

At Apex Mobile Shine, we are committed to customer satisfaction. If you have any questions or if something seems off, please reach out to us—we're more than happy to assist you.

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 Terms and Conditions of Service

Defines the rules for using our website, booking services, and engaging with Apex Mobile Shine.
Includes:

  • Booking & cancellation terms

  • Payment policies

  • Vehicle condition & liability

  • Use of products & equipment

  • Governing law

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Refund Policy

Outlines when and how refunds are issued, and our satisfaction guarantee.
Includes:

  • Eligibility criteria

  • Non-refundable items

  • Request process

  • Re-service options

📄 View Refund Policy

📄 View Full Terms

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Privacy Policy

Explains how we collect, use, and protect your personal and vehicle data.
Includes:

  • What data we collect

  • How it’s used

  • Third-party sharing

  • Your rights & opt-out options

📄 View Privacy Policy

Membership Terms & Conditions

Details the benefits, pricing, and rules for our VIP, Express, Deluxe, and Elite membership plans.
Includes:

  • Monthly/annual pricing

  • Eligibility requirements

  • Cancellation & upgrade terms

  • Loyalty gift card usage

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📄 View Membership Terms & Conditions

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Customer Service Agreement

Formal agreement signed at the time of service, confirming scope, pricing, and customer consent.
Includes:

  • Service package details

  • Supplies & equipment used

  • Payment terms

  • Vehicle condition acknowledgment

📄 View Customer Service Agreement

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Website Disclaimer

Protects Apex Mobile Shine from liability related to website content, third-party links, and informational materials.
Includes:

  • Informational nature of content

  • External links disclaimer

  • Intellectual property rights

  • Limitation of liability

📄 View Website Disclaimer

Join Our List & Get $20 Off

Exclusive offers, discounts, expert car care tips and more by joining our Apex list.  For a limited time, sign up and get $20 off your next service.

Service Areas

Our mobile service comes to you at work, at home, or wherever your car is parked.

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Opening Hours

Book your appointment online 24/7

Weekday and weekend appointments available

Mon - Fri

​8:00 AM – 7:00 PM

Saturday

9:00 AM – 5:00 PM

​Sunday

10:00 AM – 4:00 PM

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  • How long does a detail take?
    The time varies depending on the service package, vehicle size, and condition. A basic detail might take 2-4 hours, while a full restoration or ceramic coating application can take 6-12 hours or more. We'll provide a time estimate when you book.
  • What areas of Honolulu and Oʻahu do you service?
    Apex Mobile Shine proudly provides premium mobile car detailing across Honolulu and surrounding areas of Oʻahu, including Waikīkī, Hawai‘i Kai, Kaimukī, and beyond. Whether you’re downtown or live on the windward or leeward sides, we bring high-end convenience to your driveway.
  • Do I need to be present during the detail?
    You don't need to be present for the entire service, but we highly recommend being available for a final walkthrough upon completion. This ensures you're 100% satisfied with the work before we leave, as per our Satisfaction Guarantee.
  • How often should I get my car detailed in Hawaii?
    Frequency depends on your driving habits, storage, and desired level of cleanliness. However, due to Hawaii's strong sun, salty air, and potential for sand/dirt accumulation 53, we recommend a protective detail (with wax or sealant) every 3-6 months to maintain your vehicle's finish. Interior detailing frequency depends on usage (kids, pets, eating in the car). Regular maintenance washes help extend the life of protective coatings.
  • What's the difference between wax, sealant, and ceramic coating?
    Wax: Natural (like carnauba) or synthetic, provides good gloss and protection, typically lasts weeks to a few months. Sealant: Fully synthetic, offers longer-lasting protection (typically 4-12 months) and often better durability than traditional way. Ceramic Coating: A liquid polymer that chemically bonds to the paint, creating a hard, durable, hydrophobic (water-repelling) layer. Offers the best protection (years, not months) against UV rays, chemicals, and minor scratches, plus incredible gloss and ease of cleaning.
  • Can you remove all scratches and stains?
    We use professional techniques and products to remove or significantly reduce the appearance of many imperfections. However, very deep scratches (down to the primer or metal) may require repainting. Similarly, some set-in stains (like ink, dyes, or old spills) may not be completely removable from upholstery or carpets. We always assess the vehicle and provide realistic expectations before starting work.
  • What payment methods do you accept?
    We accept major credit cards, debit cards, and cash. Payment is due upon completion of the service.
  • What is your cancellation/rescheduling policy?
    We understand plans can change! Please provide at least 24-48 hours' notice if you need to cancel or reschedule. Cancellations with less notice may be subject to a fee, as we reserve that time slot specifically for you.73 (Link to full policy if available).
  • Are your cleaning products safe for my car's surfaces, kids, and pets?
    Yes! We prioritize using high-quality, professional-grade products that are safe for automotive surfaces when used correctly. We also opt for eco-friendly and biodegradable options whenever possible, minimizing harsh chemicals.40 If you have specific sensitivities or concerns, please let us know when booking.
  • What do you need from me for a mobile appointment?
    We need access to your vehicle (keys) and enough space around it to work comfortably (like a driveway or parking spot). Our mobile unit is typically self-sufficient with water and power, but access to an electrical outlet or water spigot can sometimes be helpful for certain tasks or extended services. We'll confirm requirements when you book.
  • How do your membership plans work?
    With flexible membership tiers, our VIP clients enjoy benefits like discounted services, priority scheduling, and exclusive detailing upgrades. Whether you're looking for routine maintenance or long-term vehicle protection, our plans are built for real driving lifestyles in Hawai‘i.
  • Are you licensed and insured to work on my vehicle?
    Absolutely. Apex Mobile Shine is fully licensed and insured in the State of Hawai‘i. Our customers trust us with everything from luxury imports to daily drivers, knowing their vehicles—and their peace of mind—are protected by top-tier professionalism and coverage.
Apex Mobile Shine Mobile is a Detailing Services near me
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  Licensed
&
Insured
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We're ready to show you our detailing magic!

© 2023-2025 Apex Mobile Shine. All Rights Reserved.

Let’s Connect
808-562-4098
info@apexmobileshine.com
​500 University Ave
Honolulu, HI 96826
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