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LEGAL STUFF

Thanks for taking the time to learn about Apex Mobile Shine's legal policies. It's important stuff. This is where you'll find information about how we protect your privacy, what you can and can't do with Apex Mobile Shine, and how we operate our services.

Privacy Policy

📅 Effective Date: May 1, 2024


📍 Location: Honolulu, Hawaii
📞 Contact: H. Byerly 

Introduction

At 808 Mobile Auto Spa LLC / DBA Apex Mobile Shine, we value your privacy!

 

Here’s how we collect, use, and protect your personal information when you book our detailing services.

Information We Collect

We may collect:
✔ Personal Info: Name, phone number, email, billing details.
✔ Vehicle Info: Make, model, and condition details for service assessments.
✔ AI Assessment Data: Photos or scans analyzed via AI (only with your consent).
✔ Website Data: Cookies and analytics to improve browsing experience.
 

How We Use Your Information

✅ To schedule appointments and manage bookings.
✅ To provide AI-powered vehicle assessments (if opted in).
✅ To send updates, promotions, or referral offers (only if you opt in).
✅ To improve our services and website functionality.

Sharing Your Info (We Don’t Sell Your Data!)

🔒 We only share your data with:
🔹 Payment processors (for secure transactions).
🔹 AI assessment tools (if opted in).
🔹 Legal authorities (only if required).

Your Rights & Opt-Out Options

🛑 You can:
🚫 Request access to your stored information.
🚫 Opt out of marketing emails anytime.
🚫 Choose manual inspections only instead of AI assessments.

Cookies & Tracking

🍪 Our website uses cookies to improve your experience. You can disable cookies in your browser if preferred.

Policy Updates

⚡ We may update this policy as technology and regulations evolve. Changes will be posted here, and continued service engagement implies acceptance.

AI Vehicle Assessment Policy

🤖 AI-Powered Assessments – How It Works
We use advanced AI technology to analyze vehicle condition and provide service recommendations. But AI isn’t magic (yet), so here’s what you need to know:

  • AI detects surface-level issues like dirt, scratches, and minor damage.

  • AI does not replace human inspections—it’s an advisory tool.

  • Final service recommendations are reviewed by our detailing pros before confirmation.
     

Accuracy & Limitations

🚗 AI is smart, but not perfect!
⚠ AI may miss hidden damage, lighting distortions, or deep scratches.
⚠ AI assessments are suggestions, not guarantees.
 

Liability & Responsibility

🛑 AI results do not guarantee service outcomes.
🛑 We are not responsible for misdiagnosed issues due to AI limitations.
🛑 Customers should verify results with our team before service begins.
 

Privacy & Data Protection

🔒 AI assessments may involve capturing photos of your vehicle, but your data is safe:
✔ Used only for service analysis—never shared or sold.
✔ Stored securely and deleted upon request.
✔ Customers can opt-out of AI assessments anytime.
 

How to Opt Out

❌ Before booking: Request manual inspection only (call, text, or email).
❌ During appointment: Ask for manual review before the assessment starts.
❌ Data removal request: Email us to delete your AI-generated assessment.
 

Policy Updates & Changes

⚡ As AI technology evolves, we may update this policy. Changes will be posted here, and continued service implies acceptance.

📩 Questions? 

Contact Us

📩 If you have questions about this policy, reach out at:


H. Byerly info@apexmobileshine.com.


 

Join Our List & Get $20 Off

Exclusive offers, discounts, expert car care tips and more by joining our Apex list.  For a limited time, sign up and get $20 off your next service.

Service Areas

Our mobile service comes to you at work, at home, or wherever your car is parked.

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Opening Hours

Book your appointment online 24/7

Weekday and weekend appointments available

Mon - Fri

​8:00 AM – 7:00 PM

Saturday

9:00 AM – 5:00 PM

​Sunday

10:00 AM – 4:00 PM

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Submit this form and we'll follow up with you as soon as possible. 

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  • How long does a detail take?
    The time varies depending on the service package, vehicle size, and condition. A basic detail might take 2-4 hours, while a full restoration or ceramic coating application can take 6-12 hours or more. We'll provide a time estimate when you book.
  • What areas of Honolulu and Oʻahu do you service?
    Apex Mobile Shine proudly provides premium mobile car detailing across Honolulu and surrounding areas of Oʻahu, including Waikīkī, Hawai‘i Kai, Kaimukī, and beyond. Whether you’re downtown or live on the windward or leeward sides, we bring high-end convenience to your driveway.
  • Do I need to be present during the detail?
    You don't need to be present for the entire service, but we highly recommend being available for a final walkthrough upon completion. This ensures you're 100% satisfied with the work before we leave, as per our Satisfaction Guarantee.
  • How often should I get my car detailed in Hawaii?
    Frequency depends on your driving habits, storage, and desired level of cleanliness. However, due to Hawaii's strong sun, salty air, and potential for sand/dirt accumulation 53, we recommend a protective detail (with wax or sealant) every 3-6 months to maintain your vehicle's finish. Interior detailing frequency depends on usage (kids, pets, eating in the car). Regular maintenance washes help extend the life of protective coatings.
  • What's the difference between wax, sealant, and ceramic coating?
    Wax: Natural (like carnauba) or synthetic, provides good gloss and protection, typically lasts weeks to a few months. Sealant: Fully synthetic, offers longer-lasting protection (typically 4-12 months) and often better durability than traditional way. Ceramic Coating: A liquid polymer that chemically bonds to the paint, creating a hard, durable, hydrophobic (water-repelling) layer. Offers the best protection (years, not months) against UV rays, chemicals, and minor scratches, plus incredible gloss and ease of cleaning.
  • Can you remove all scratches and stains?
    We use professional techniques and products to remove or significantly reduce the appearance of many imperfections. However, very deep scratches (down to the primer or metal) may require repainting. Similarly, some set-in stains (like ink, dyes, or old spills) may not be completely removable from upholstery or carpets. We always assess the vehicle and provide realistic expectations before starting work.
  • What payment methods do you accept?
    We accept major credit cards, debit cards, and cash. Payment is due upon completion of the service.
  • What is your cancellation/rescheduling policy?
    We understand plans can change! Please provide at least 24-48 hours' notice if you need to cancel or reschedule. Cancellations with less notice may be subject to a fee, as we reserve that time slot specifically for you.73 (Link to full policy if available).
  • Are your cleaning products safe for my car's surfaces, kids, and pets?
    Yes! We prioritize using high-quality, professional-grade products that are safe for automotive surfaces when used correctly. We also opt for eco-friendly and biodegradable options whenever possible, minimizing harsh chemicals.40 If you have specific sensitivities or concerns, please let us know when booking.
  • What do you need from me for a mobile appointment?
    We need access to your vehicle (keys) and enough space around it to work comfortably (like a driveway or parking spot). Our mobile unit is typically self-sufficient with water and power, but access to an electrical outlet or water spigot can sometimes be helpful for certain tasks or extended services. We'll confirm requirements when you book.
  • How do your membership plans work?
    With flexible membership tiers, our VIP clients enjoy benefits like discounted services, priority scheduling, and exclusive detailing upgrades. Whether you're looking for routine maintenance or long-term vehicle protection, our plans are built for real driving lifestyles in Hawai‘i.
  • Are you licensed and insured to work on my vehicle?
    Absolutely. Apex Mobile Shine is fully licensed and insured in the State of Hawai‘i. Our customers trust us with everything from luxury imports to daily drivers, knowing their vehicles—and their peace of mind—are protected by top-tier professionalism and coverage.
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​500 University Ave
Honolulu, HI 96826
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